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How to request a refund?
Request a refund Click on your profile picture in the top right corner of the home page. Select Refund from the drop-down menu. Click on I understand after reading the terms and conditions. Select the subscription and the reason for the request. You may also attach an image and written justification. You can also read the article [The owner does not answer, what
What to do if the owner does not respond?
The owner does not respond to my subscription request. When you want to join a subscription, the owner has 48 hours to accept or decline the request. You also have the possibility to cancel this pending request. The procedure is explained in the article How do I cancel my subscription request? The owner does not answer on the group chat. When you contact an owner via group messaging, he is also notified by email. I
Login credentials do not work
Are you a co-subscriber and the sharing login credentials do not work or no longer? You can report it to the owner with just a few clicks. Report login credentials Go to the Subscriptions page accessible via the four square button in the navigation bar. Click on the ** Manage subscription ** button corresponding to the subscription for which you want to report the credentials. Further down on this new page, click on the Credentials tab.
My payment was refused, what should I do?
When you are a co-subscriber, the **** of your subscriptions is made automatically ****. If a payment incident occurs, you will receive an e-mail to inform you. Two additional attempts will be made in the next two days. To resolve the situation, you need to update the payment method for the corresponding subscription. You will find the proced
I feel like I've been charged several times.
When you send your subscription request to an owner, a pre-authorization of payment is made with your bank to verify that the payment method is valid. You will not be charged until the owner accepts your request. If you cancel your subscription request before the owner responds, you will not be charged. When the owner accepts your request, the pre-authorization and debit may appear on your account at the same time depending on your banking institution.
One of my co-subscribers left before the end of the current month
If a co-subscriber **** before the end of the current month, you will still receive their payment in full. You can also read the article What to do when a co-subscriber leaves?
The offer does not match what had been announced
You have subscribed to an offer and the service **** what was advertised on the Marketplace? Example: the owner had announced a Netflix Premium subscription and it turned out to be a Netflix Standard subscription. You can discuss this with the owner through ** group chat **, it might be an honest mistake and they can update their account to match the sharing offer. If the situation does not change, you can ** request a refund ** for this offer by explaining
I am having difficulty importing my documents
To check your profile, you need to import multiple documents. Here are some recommendations if you are having trouble during importation. The documents must be ** clear, ** ** readable ** and ** whole. ** Some documents must be ** front/back. ** Identity documents ** must not be expired. ** Your IBAN must ** include the bank logo. **