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Manage my payments
Everything about payments and money pot.
How do I transfer my wallet to my bank account?
To transfer your wallet for the first time, you need to check your profile first. This is explained in the article How do I check my profile? Transfer funds Click on your profile picture in the top right corner of the home page. In the menu that appears, click on the Amount of your wallet. Under the amount of Validated Funds, you can click on Recover my funds. Then se
How to update a payment method?
Each subscription has its own payment method to meet the requirements of the European Payment Services Directive. Update a payment method Click on your profile picture in the top right corner of the home page. Select Payment Methods from the drop-down menu. On this page, you will see a payment method for each subscription in the form of cards. Select the subscription for which you wish to update your payment method. Se
Can I pay for a subscription with my wallet?
It is possible to pay for your subscriptions with your wallet. The balance of your wallet can either come from sharing your subscriptions or from a credit card refill. Paying for a subscription with your wallet Click on your profile picture in the top right corner of the home page. Select Payment Methods from the drop-down menu. Activate the Activate priority payment with my wallet option.
How to check my profile?
Before you can transfer your wallet to your bank account, you must first complete your profile checking. This is necessary as part of the anti-money laundering and counter terrorism financing (AML-CFT) control procedures with our financial partner Lemonway. Check my profile Click on your profile picture on the top right of the home page. In the menu that appears, click on Profile checking. Let us guide you through the vario
What is the difference between validated funds and next?
When you share a subscription as an owner, you receive payments from your co-subscribers in your wallet. Payments for the current month are validated 30 days after they are received to ensure that the co-subscribers have had access to the service for the full month. To recap: Validated funds is the amount of your wallet available for use. Next is the total of payments waiting for validation. You ca
What is the purpose of the automatic transfer option?
On the My wallet page you can find the option to Activate automatic transfers to your account. Once enabled, your wallet will be transferred to your bank account automatically every month. By default, the transfer is made on the 15th of the month. You can change this date by clicking on Transfer issued the 15th of each month. Your profile must be verified in order to activate this option.
Why have I been charged before the owner accepts my application?
When you send a subscription request to an owner, a pre-authorization of payment is made with your bank to verify that the payment method is valid. You will not be charged until the owner accepts your request. Pre-authorizations are not real debits. Some banks show them in your debits, but these transactions are automatically deleted. The delay depends on the bank.
How to update my IBAN?
Update your IBAN Click on your profile picture at the top right of the homepage. Select Payment Method from the drop-down menu. Scroll down to the Banking Information section. To the right of Bank account proof, click on the pencil to send your new Bank account proof document. To the right of IBAN, click on the pencil to enter your new IBAN number. It is mandatory to wait for documents validation to transfer your balance to your new bank accou
What to do if a service's price increases ?
When a service increases its prices, we update the sharing offers so that the co-subscription remains fair between the owner and the co-subscribers.
Can I pay with a currency other than Euro?
Currently, we only accept payments in Euro on Spliiit. We are actively working to integrate new currencies. You can also read the article Can I pay for a subscription with my wallet?
How long does it take to get a refund?
When you request a refund, it will be studied by our team Once validated, the refund is transferred immediately on your wallet. You can also read the article How to request a refund?
How to top up my wallet ?
Top up my wallet Click on your **** at the top right of the home page. In the menu that appears, click on the Amount of your balance. On the My Wallet page, you can click on the **** button. Choose the **** on your wallet and then click ****. Once the payment is validated, the wall