The offer does not match what had been announced
You have subscribed to an offer and the service does not match what was advertised on the Marketplace?
Example: the owner had announced a Netflix Premium subscription and it turned out to be a Netflix Standard subscription.
You can discuss this with the owner through group chat , it might be an honest mistake and they can update their account to match the sharing offer.
If the situation does not change, you can request a refund for this offer by explaining the situation to us. We will then contact the owner of the offer to settle the situation.
Owners with a trust score of 100 had their sharing offers verified with an invoice. This way you are guaranteed to have the service corresponding to what has been announced.
You can also red the article How to request a refund?
Example: the owner had announced a Netflix Premium subscription and it turned out to be a Netflix Standard subscription.
You can discuss this with the owner through group chat , it might be an honest mistake and they can update their account to match the sharing offer.
If the situation does not change, you can request a refund for this offer by explaining the situation to us. We will then contact the owner of the offer to settle the situation.
Owners with a trust score of 100 had their sharing offers verified with an invoice. This way you are guaranteed to have the service corresponding to what has been announced.
You can also red the article How to request a refund?
Updated on: 03/09/2021
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