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I am having difficulty importing my documents

To check your profile, you need to import multiple documents. Here are some recommendations if you are having trouble during importation.


The term IBAN used in this article refers to the document containing your bank account details (IBAN/BIC/SWIFT).
  • The documents must be ** clear, ** ** readable ** and ** whole. **


  • Some documents must be ** front/back. **


  • Identity documents ** must not be expired. **


  • Your IBAN must ** include the bank logo. **


If despite these recommendations you are unable to import your documents, you can contact Customer Service via chat for help.

You can also read the article How to check my profile?

Updated on: 16/09/2021

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