Q: How do I share a subscription of which I am the owner?

<h3 id="shareasubscription">Share a subscription</h3> <ol> <li>Click on your profile picture in the top right corner of the home page.</li> <li>Click on the Share a subscription button.</li> <li>Select the subscription you want to share.</li> <li>Select the plan that matches your subscription.</li> <li>Indicate how many slots you wish to share.</li> </ol> <h2 id="6selectthepublicorprivateoption">6. Select the Public or Private option.</h2> If the subscription is a password sharing (Ex: Netflix, Disney + etc.), the new co-subscriber will automatically have access to the credentials you have entered. If the subscription works by invitation link (Ex: Spotify, Apple Music, YouTube, Nintendo Switch Online etc.), you will have to invite each new co-subscriber with the email address he will send you through the group chat. || It is possible to share only one subscription per distributor. Example: you can only share one Netflix account. You can also read the article <a href="/en/article/what-is-the-purpose-of-the-privatepublic-option-1mouyle/">What is the purpose of the "Private/Public" option?</a>

Q: How to request a refund?

<h3 id="requestarefund">Request a refund</h3> <ol> <li>Click on your profile picture in the top right corner of the home page.</li> <li>Select Refund from the drop-down menu.</li> <li>Click on I understand after reading the terms and conditions.</li> <li>Select the subscription and the reason for the request.</li> <li>You may also attach an image and written justification.</li> </ol> | Each refund request is studied by our team within 48 hours. All refunds are sent to the wallet. You can also read the article <a href="/en/article/what-to-do-if-the-owner-does-not-respond-1jjsqxz/">The owner does not answer, what to do ?</a>

Question 1

How do I transfer my wallet to my bank account?

Accepted Answer

To transfer your wallet for the first time, you need to check your profile first. This is explained in the article How do I check my profile?

Transfer funds

Click on your profile picture in the top right corner of the home page.
In the menu that appears, click on the Amount of your wallet.
Under the amount of Validated Funds, you can click on Recover my funds.
Then select Bank Transfer.
Choose the amount to transfer to your account and click on Confirm.

||| Your bank details must be up to date, an error in the transfer is charged 18€ by our financial partner Lemonway. You can also consult Can I pay for a subscription with my wallet?

Question 2

How do I share a subscription of which I am the owner?

Accepted Answer

Share a subscription

Click on your profile picture in the top right corner of the home page.
Click on the Share a subscription button.
Select the subscription you want to share.
Select the plan that matches your subscription.
Indicate how many slots you wish to share.

6. Select the Public or Private option.

If the subscription is a password sharing (Ex: Netflix, Disney + etc.), the new co-subscriber will automatically have access to the credentials you have entered.

If the subscription works by invitation link (Ex: Spotify, Apple Music, YouTube, Nintendo Switch Online etc.), you will have to invite each new co-subscriber with the email address he will send you through the group chat.

|| It is possible to share only one subscription per distributor. Example: you can only share one Netflix account. You can also read the article What is the purpose of the "Private/Public" option?

Question 3

Which costs are applied when using Spliiit?

Accepted Answer

In order to keep Spliiit running properly and to cover transaction costs, we apply a commission according to the following rules.

I am a co-subscriber

I joined a sharing offer, a commission of 5% + 35 cents is applied each month.

Example: for a sharing offer at 4€ per month, the monthly commission amount will be 55 cents, i.e. a total of 4,55€ per month.

I am the owner of a subscription

If I share my subscription in public, a connection fee is applied only the first month for each new co-subscriber. This fee is 25% of the transaction amount, capped at 1€.

Example 1: A co-subscriber joins my sharing at 2€ per month. The first month he joins, I will receive 1.50€ (2€ minus the 25% commission, i.e. 50 cents). The following months I will receive 2€.

Example 2: A co-subscriber joins my share at 8€ per month. The first month he joins, I will receive 7€ (8€ minus the 25% commission or 2€ but capped at 1€). The following months I will receive 8€.

If I share my subscription privately, I have no fees.

| The amounts are automatically calculated to be fair between the owner and the co-subscribers. You can also read the article What is the purpose of the "Private/Public" option?

Question 4

Can I pay by PayPal?

Accepted Answer

It is usually possible to pay by PayPal on Spliiit.

This service is currently unavailable, we are actively working on its return. We apologize for the inconvenience.

Feel free to use your credit card until it's back. All our transactions are secured and Spliiit is certified by ACPR Banque de France.

Question 5

How to get access to the subscription?

Accepted Answer

Once the subscription owner has accepted your request, you will be able to access the service.

There are two types of subscription sharing depending on the service:

Password sharing (the owner will share his login details with you). Ex: Netflix, Disney+, etc.

* Invitation link sharing (the owner will ask you for your email address in order to invite you in his subscription). Ex: Spotify, Apple Music, YouTube, Nintendo Switch Online etc.

Accessing a subscription with password sharing

On your subscriptions page, select the subscription for which you want to get the credentials.
Click on Manage Subscription.
Scroll down the page and click on Credentials.

| You can also get the credentials through the group chat by clicking on Access Credentials.

Accessing a subscription with a shared invitation link

Send your email address to the owner via the group chat.
The owner will send you an invitation link via email to join his or her subscription.

| Only the owner of the subscription can see your email address in the group chat. Other co-subscribers cannot see it.

Question 6

How to request a refund?

Accepted Answer

Request a refund

Click on your profile picture in the top right corner of the home page.
Select Refund from the drop-down menu.
Click on I understand after reading the terms and conditions.
Select the subscription and the reason for the request.
You may also attach an image and written justification.

| Each refund request is studied by our team within 48 hours. All refunds are sent to the wallet. You can also read the article The owner does not answer, what to do ?

Frequently Read Articles

Browse All Categories