Question 1

How do I get access to the subscription ?

Accepted Answer

For owners

For subscriptions with credentials sharing, you only need to fill ID and password in the credentials' tab. To do so, click on "manage subscription", then "credentials". For subscriptions via invitation, you only need to ask for the email address of your new co-subscriber through the group messaging system.

You don't know how to share your subscription ?

Please go to "the Spliiit blog" : https://www.spliiit.com/blog

For subscribers

For subscriptions with credentials sharing, you only need to click on "manage subscription", then "credentials". You can also get the credentials via the group messaging. For subscriptions via invitation, you only need to send your email address to the owner through the group messaging system.

Question 2

When can I get back my pot's money?

Accepted Answer

Your money pot's funds are available for withdrawal 30 days after your Spliiiter's subscription. You can withdraw your validated funds anytime by clicking on the money pot's button at the top right. You just need to click on "On hold" to be able to see when your funds will be available to withdrawal.

If you haven't completed your profile with your personal bank account data, click on "Money pot validation". You will be redirected to your profile in order to complete your registration process. Money pot's withdrawal will only be possible once our banking partner has checked and approved your information. If your profile has already been completed and verified by our partner, click on "Transfer funds".

Question 3

Is it free to access Spliiit ?

Accepted Answer

For subscribers, a 5% fee + a flat fee of €0.35 cents are applied on each transaction.

For more information, please refer to our "Prices" page.

For subscription owners :

If you activated the "Public" option, connecting costs will be applied as follows and applicable only the first month :

A 25% fee for the owner, for every transaction lower than €4.
A €1 fee for the owner, for every transaction higher than €4.

Question 4

The owner is not answering, what can I do ?

Accepted Answer

If the owner doesn't answer you in the group messaging system, you also have access to his/her personal details. To get to it, just click on "manage subscription" then "personal details of…".

Question 5

What happens when a Spliiiter unsuscribes?

Accepted Answer

When a Spliiiter unsuscribes from your Spliiit, you will no longer get his/her participation in your money pot. You can then invite another person by sending him/her your Spliiit's link or by offer it on the Marketplace if the "Public" option is allowed for this subscription.

Question 6

How will my Spliiiters be charged?

Accepted Answer

When a Spliiiter subscribe to one your Spliiits, his/her participation is automatically took out every month.

He/she will charged on his/her subscription day, then every 30 days.

Please refer to the "Prices" page if you have any question on applied fees.

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