Q: How to request a refund?

<h3 id="requestarefund">Request a refund</h3> <ol> <li>Click on your profile picture in the top right corner of the home page.</li> <li>Select Refund from the drop-down menu.</li> <li>Click on I understand after reading the terms and conditions.</li> <li>Select the subscription and the reason for the request.</li> <li>You may also attach an image and written justification.</li> </ol> | Each refund request is studied by our team within 48 hours. All refunds are sent to the wallet. You can also read the article <a href="/en/article/what-to-do-if-the-owner-does-not-respond-1jjsqxz/">The owner does not answer, what to do ?</a>

Q: What is Spliiit?

Spliiit is a ${color}[#000000](subscription sharing website) that allows to connect subscription owners with co-subscribers to save money. In the last few years, subscriptions are becoming more and more important in our budgets. Like a car, your subscriptions often have several places. And like a car, it's much better to fill the empty seats! Spliiit takes the carpooling philosophy and extends it to the world of subscriptions. So everyone saves money. <hr /> <h4 id="youownasubscription">You own a subscription ?</h4> Offer the remaining seats of your subscription on the platform and find co-users to split the price of your subscription. Spliiit secures the transactions and ensures an easy management of your co-subscribers. <h4 id="youarelookingforasubscription">You are looking for a subscription ?</h4> Choose legally among more than 120 services in 10 categories at a lower cost and with no time commitment. <hr /> You can also consult the article <a href="/en/article/is-this-legal-12uupho/">Is it legal?</a>

Question 1

How do I transfer my wallet to my bank account?

Accepted Answer

To transfer your wallet for the first time, you need to check your profile first. This is explained in the article How do I check my profile?

Transfer funds

Click on your profile picture in the top right corner of the home page.
In the menu that appears, click on the Amount of your wallet.
Under the amount of Validated Funds, you can click on Recover my funds.
Then select Bank Transfer.
Choose the amount to transfer to your account and click on Confirm.

| Only funds from a sharing offer can be transferred to your bank account, wallet top-ups and refunds are not included. ||| Your bank details must be up to date, an error in the transfer is charged 18€ by our financial partner Lemonway. You can also consult Can I pay for a subscription with my wallet?

Question 2

Which costs are applied when using Spliiit?

Accepted Answer

In order to keep Spliiit running properly and to cover transaction costs, we apply a commission according to the following rules.

I am a co-subscriber

I joined a sharing offer, a commission of 5% + 35 cents is applied each month.

Example: for a sharing offer at 4€ per month, the monthly commission amount will be 55 cents, i.e. a total of 4,55€ per month.

I am the owner of a subscription

If I share my subscription in public, a connection fee is applied only the first month for each new co-subscriber. This fee is 25% of the transaction amount, capped at 1€.

Example 1: A co-subscriber joins my sharing at 2€ per month. The first month he joins, I will receive 1.50€ (2€ minus the 25% commission, i.e. 50 cents). The following months I will receive 2€.

Example 2: A co-subscriber joins my share at 8€ per month. The first month he joins, I will receive 7€ (8€ minus the 25% commission or 2€ but capped at 1€). The following months I will receive 8€.

If I share my subscription privately, I have no fees.

| The amounts are automatically calculated to be fair between the owner and the co-subscribers. You can also read the article What is the purpose of the "Private/Public" option?

Question 3

How to get access to the subscription?

Accepted Answer

Once the subscription owner has accepted your request, you will be able to access the service.

There are two types of subscription sharing depending on the service:

Password sharing (the owner will share his login details with you).

* Invitation link sharing (the owner will ask you for your email address in order to invite you in his subscription). Ex: Spotify, YouTube, Nintendo Switch Online etc.

Accessing a subscription with password sharing

On your subscriptions page, select the subscription for which you want to get the credentials.
Click on Manage Subscription.
Scroll down the page and click on Credentials.
Enter your PIN code to display the credentials.

| You can also get the credentials through the group chat by clicking on Access Credentials.

Accessing a subscription with a shared invitation link

On your subscriptions page, select the subscription for which you wish to transmit your e-mail.
Click on Manage Subscription.
Scroll down to the page and click on Nickname.
Enter your email address.
The owner will send you an invitation link by email to join their membership.

| Only the owner of the subscription can see your email address in the group chat. Other co-subscribers cannot see it.

Question 4

How to request a refund?

Accepted Answer

Request a refund

Click on your profile picture in the top right corner of the home page.
Select Refund from the drop-down menu.
Click on I understand after reading the terms and conditions.
Select the subscription and the reason for the request.
You may also attach an image and written justification.

| Each refund request is studied by our team within 48 hours. All refunds are sent to the wallet. You can also read the article The owner does not answer, what to do ?

Question 5

What is Spliiit?

Accepted Answer

Spliiit is a ${color}[#000000](subscription sharing website) that allows to connect subscription owners with co-subscribers to save money.

In the last few years, subscriptions are becoming more and more important in our budgets. Like a car, your subscriptions often have several places. And like a car, it's much better to fill the empty seats!

Spliiit takes the carpooling philosophy and extends it to the world of subscriptions. So everyone saves money.

You own a subscription ?

Offer the remaining seats of your subscription on the platform and find co-users to split the price of your subscription. Spliiit secures the transactions and ensures an easy management of your co-subscribers.

You are looking for a subscription ?

Choose legally among more than 120 services in 10 categories at a lower cost and with no time commitment.

You can also consult the article Is it legal?

Question 6

Is this legal?

Accepted Answer

Sharing subscriptions on Spliiit is completely legal.

Spliiit ${color}[#000000](brings together users) who have subscribed to a platform and who wish to share available slots offered by their subscription in order to divide the costs while respecting the simultaneity of the screens (in the case of video on demand platforms - Netflix for example) or of the listening (in the case of music platforms - Spotify for example) offered by their subscription.

Within the framework of its activity, Spliiit does not infringe copyright nor does it violate the contractual terms of the platforms.

Moreover, Spliiit ensures in its own terms and conditions that subscribers respect the platforms' terms and conditions.

| Spliiit is in contact with many platforms to improve the sharing experience and will keep adding services regularly. You can also read the article What is Spliiit?

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