What to do if the owner does not respond?
The owner does not respond to my subscription request.
When you want to join a subscription, the owner has 48 hours to accept or decline the request.
You also have the possibility to cancel this pending request. The procedure is explained in the article How do I cancel my subscription request?
The owner does not answer on the group chat.
When you contact an owner via group messaging, he is also notified by email.
If he/she does not respond after giving him/her a reasonable amount of time, feel free to contact Customer Service via chat. We will be able to help you to solve the situation.
Spliiit is a subscription sharing website based on trust and goodwill. Some owners are faster than others in answering.
You can also read the article In which case can I ask for a refund ?
Updated on: 13/08/2021