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What to do if the owner does not respond?

The owner does not respond to my subscription request.

When you want to join a subscription, the owner has 48 hours to accept or decline the request.

You also have the possibility to cancel this pending request. The procedure is explained in the article How do I cancel my subscription request?

The owner does not answer on the group chat.

When you contact an owner via group messaging, he is also notified by email.

If he/she does not respond after giving him/her a reasonable amount of time, feel free to contact Customer Service via chat. We will be able to help you to solve the situation.

Spliiit is a subscription sharing website based on trust and goodwill. Some owners are faster than others in answering.

You can also read the article In which cases can I report a problem?

Updated on: 26/03/2025