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Login credentials do not work

Are you a co-subscriber and the sharing login credentials do not work or no longer? You can report it to the owner with just a few clicks.


Report login credentials


  1. Go to the Subscriptions page accessible via the four square button in the navigation bar.


  1. Click on the** Manage subscription **button corresponding to the subscription for which you want to report the credentials.


  1. Further down on this new page, click on the Credentials tab.


  1. To the right of** Do the login credentials work?** you can click on the red cross.


  1. The owner will be notified and other co-subscribers will be able to see your credentials verification.


If, despite this report and/or the group chat, the login credentials still did not work, you could report an issue.


You can also read the article How to report an issue?

Updated on: 25/03/2025