In which cases can I report a problem?

You can report a problem in the case of a refund request, which can only be made in the following cases:

• You have not received the credentials or they do not work.
• The shared service does not correspond to the offer initially proposed by the owner (e.g.: different country, incorrect number of simultaneous screens, no more seats available, etc.).
• You have been removed from the subscription without valid reason.
• You no longer have access to the service and there is no further news from the owner (e.g. credentials changed, offer terminated by owner, etc.).
• The account appears to be terminated.
• You can no longer change family or a temporary code is required.

You can also consult How to report an issue?

Updated on: 26/03/2025