Artigos sobre: Solve a problem

Login credentials do not work

Are you a co-subscriber and the sharing login credentials do not work or no longer? You can report it to the owner with just a few clicks.


Report login credentials


  1. Go to the Subscriptions page accessible via the four square button in the navigation bar.


  1. Click on the** Manage subscription **button corresponding to the subscription for which you want to report the credentials.


  1. Further down on this new page, click on the *Credentials* tab.


  1. To the right of *Do the login credentials work?* you can click on the red cross.


  1. The owner will be notified and other co-subscribers will be able to see your credentials verification.


If, despite this report and/or the group chat, the login credentials still did not work, you could report an issue.


You can also read the article How to report an issue?

Actualizado em: 06/11/2025