> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.spliiit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do if the owner does not respond?

### The owner does not respond to my subscription request.

When you want to join a subscription, the owner has 48 hours to accept or decline the request.

You also have the possibility to cancel this pending request. The procedure is explained in the article [How do I cancel my subscription request?](/en/article/how-do-i-cancel-my-subscription-request-10irmuu/)

---
### The owner does not answer on the group chat.

When you contact an owner via group messaging, he is also notified by email.

If he/she does not respond after giving him/her a reasonable amount of time, feel free to contact Customer Service via chat. We will be able to help you to solve the situation.

| Spliiit is a subscription sharing website based on trust and goodwill. Some owners are faster than others in answering.

You can also read the article [In which cases can I report a problem?

](/en/article/in-which-cases-can-i-report-a-problem-177jcjs/)