> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.spliiit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My payment was refused, what should I do?

When you are a co-subscriber, the payment of your subscriptions is made automatically every 30 days.

If a payment incident occurs, you will receive an e-mail to inform you. Two additional attempts will be made in the next two days.

||| If the three payment attempts fail, your subscription will be automatically terminated.

To resolve the situation, you need to ****update the payment method**** for the corresponding subscription.

You will find the procedure in the article [How to update a payment method.](/en/article/how-to-update-a-payment-method-1egkni8/)

You can also ****refill your wallet**** to pay for your subscription.

| Each subscription has its own payment method to meet the requirements of the European Payment Services Directive.

You can also read the article [Can I pay a subscription with my wallet?](/en/article/can-i-pay-for-a-subscription-with-my-wallet-192w31e/)