> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.spliiit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# In which cases can I report a problem?

### You can report a problem in the case of a refund request, which can only be made in the following cases:

* You have not received the ****credentials**** or they do not work.
* The shared service ****does not correspond to the offer**** initially proposed by the owner (e.g.: different country, incorrect number of simultaneous screens, no more seats available, etc.).
* You have been removed from the subscription ****without valid reason****.
* You ****no longer have access to the service**** and there is no further news from the owner (e.g. credentials changed, offer terminated by owner, etc.).
* The account appears to be ****terminated****.
* You can ****no longer change family or a temporary code**** is required.

You can also consult [How to report an issue?](/en/article/how-to-report-an-issue-46x3gc/)